Here’s how to view your Calling History step by step.
Step 1: Head to the Calling Section
Once you’re logged into your Text In Church account, go to the left-hand menu and click the phone icon to open the Calling section.
On the top-right corner of the Calling dashboard, you’ll find your Call History.
Click “View All” to dive in.
Step 2: Use Filters to Find What You Need
Whether you’re looking for missed calls or tracking follow-up actions, you can easily filter your Calling History by:
Inbound, outbound, or missed calls
Specific date range
Specific phone number (especially helpful if your church uses multiple numbers)
Step 3: Review Call Details
Each entry in your call log shows key information at a glance:
Call type (inbound or outbound)
Phone number of the caller or recipient
Which TIC user handled the call
Which church number was used
Duration, date, and status of the call
You can even click the three dots on any call to:
Create a task for a team member to follow up
Assign next steps or actions related to that call
Step 4: Click Into the Call for Deeper Insight
Clicking on any specific call brings up a detailed call flow window on the right-hand side.
Here’s what you’ll see:
If the caller is in your People list, their name and contact info will show
The full path of the call—for example:
Caller reached your digital receptionist
Pressed a menu option (like “Plan A Visit” or “Staff Directory”)
Was routed to a voicemail or a team member
Received automated texts triggered by menu choices
You’ll see each action clearly listed—ideal for tracing communication and ensuring smooth guest experiences.
Step 5: Add Notes & Follow-Up Comments
Scrolling down, you can also:
View any existing comments tied to the caller
Add new comments or context notes to their People record
This makes it easy to keep everyone on your team in the loop and track every touchpoint with clarity.
Why Call History Matters
Understanding how people engage with your phone system isn’t just about logistics—it’s about ministry. Whether it’s a guest calling to ask a question, a regular attender needing prayer, or a volunteer following up, every call is a chance to show someone they are known, noticed, and loved.
Need to set up Calling first? Reach out to our support team at Support@textinchurch.com
Have questions? Our Help Center is full of step-by-step tutorials, or you can reach out to our support team anytime.