Here’s a step-by-step guide to managing voicemails in your Calling section.
For Callers who haven't yet configured their voicemail settings, initial setup may be required before managing them effectively.
Step 1: Log in to Your Dashboard
Voicemail Setup Requirements
Voicemail customization options depend on your account type and active subscriptions. For text-only accounts, only the default system message is available, while Calling subscriptions allow detailed customizations.
Once you’re in your Text In Church account, look to the left-hand menu. Click the phone icon to access the Calling section.
Note: If you wish to customize your voicemail features, ensure that your account includes an active Calling subscription.
Step 2: Locate Your Voicemails
In the Calling dashboard, you’ll find your voicemails front and center—right at the top. New messages are flagged with a “New” bubble so nothing slips through the cracks.
Want to see everything? Click “View All” to access your full voicemail history.
Step 3: Review Key Voicemail Details
Each voicemail includes important info at a glance:
Duration of the voicemail
Transcription (when available)
Caller ID and which user or number they contacted
Date and time the message was left
Which number was called, in case your church uses multiple phone numbers
All voicemails are saved automatically for 90 days, giving you plenty of time to follow up or archive.
Step 4: Take Action with One Click
Click the three dots on the right of any voicemail to take immediate action. You can:
Call back directly from the platform
Send a quick text or email
Create a task for a team member to follow up
Save or delete the voicemail
Want to listen to the message? Just hit the Play button, and a pop-up window will appear with audio controls and the transcription (if available).
Step 5: Follow Up with Intention
Whether it’s a guest needing prayer or a volunteer confirming their schedule, your response matters. A quick callback or personalized text could be the moment that makes someone feel truly known and loved.
Remember: Simple systems like this help create sustainable ministry. With Calling, your follow-up can be faster, more organized, and deeply relational.
Troubleshooting Voicemail Features
If you encounter issues with voicemail functionality, consider the following steps:
Check your subscription level to confirm access to voicemail customization features.
Re-record existing voicemail messages if you're getting an "an error has occurred, please contact support" when a call is sent to voicemail.
This can be done by editing the relevant Caller profile under the "Calling" tab, by clicking on the "Record Your Own" section under their Voicemail Settings: