Managing multiple inboxes is straightforward once you know how to navigate them effectively.
Here’s a step-by-step guide:
1. Access the Inbox Drop-Down Menu
At the top of your Inbox section, you’ll see a drop-down menu.
From here, you can choose to view:
All Inboxes at once
Or one specific phone number’s inbox
2. View Messages by Phone Number
When a message is tied to a specific number, you’ll see a notification count (example: “1” next to your local number).
Click on that inbox to view the conversation for that phone line.
3. Mark Messages as Read or Unread
You have two ways to mark messages:
Left-Hand Inbox Menu (Individual Number)
Use this option to mark messages as read/unread for one phone number only.
Perfect when you want to clear notifications for just one inbox.
Right-Hand Actions Menu (All Inboxes)
Use this option to mark messages as read/unread or archive them across all phone numbers.
Helpful if you want to clean up all inboxes at once.
⚠️ Be careful here—if you mark a message as read/unread on the right-hand side, it applies to every inbox you’re managing.
4. Managing Multiple Phone Numbers
If you have more than two numbers, the same rules apply.
Use the drop-down menu to switch between inboxes individually.
Or use the all inboxes view to see everything in one place.
🙌 Why This Matters
Managing multiple inboxes helps you:
Stay organized across ministries or campuses
Keep communication clear and personal
Avoid missing messages from guests or members
By understanding the difference between inbox-level actions and all-inbox actions, you’ll have full control over your communication—ensuring everyone feels known, noticed, and loved. 💙